Shipping and Payments

Last Updated: 1 September 2024

At artyshop.me, we are committed to providing you with clear and transparent information regarding our shipping and payment processes. Please review the details below to ensure a smooth and satisfying shopping experience.

1. Shipping Policy

1.1. Processing Times

  • Order Processing: All orders are processed within 3-5 business days. Please note that orders are not processed or shipped on weekends or holidays.
  • Custom Orders: If you place a custom order, the processing time may be longer. You will be notified of the estimated processing time when the order is placed.

1.2. Shipping Times

  • Domestic Shipping (Romania): Typically, delivery takes 2-5 business days after processing.
  • International Shipping: Delivery times vary depending on your location. Most international orders arrive within 7-21 business days. However, delays can occur due to customs processing and other factors beyond our control.

1.3. Shipping Costs

  • Inclusive Pricing: All shipping costs are included in the price of the product, so there are no additional shipping fees at checkout.
  • Customs and Duties: For international orders, customers are responsible for any customs fees, duties, or taxes that may be applied by their country’s customs office.

1.4. Order Tracking

  • Tracking Information: Once your order is shipped, you will receive an email with tracking information. You can use this information to monitor the status of your shipment.

1.5. Shipping Restrictions

  • Shipping Locations: We currently ship to most countries worldwide. However, due to restrictions or logistical challenges, we may be unable to ship to certain countries. If this applies to your order, we will contact you directly.

2. Payment Information

2.1. Accepted Payment Methods

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express.
  • Online Payments: Payments are processed securely through Stripe. This ensures that your payment information is encrypted and handled securely.

2.2. Payment Process

  • Order Confirmation: Once you place an order, you will receive an email confirmation that your order has been received. This does not constitute acceptance of your order.
  • Payment Authorization: By submitting an order, you authorize us to charge the full amount to your selected payment method. Your payment will be processed at the time of purchase.

2.3. Security and Privacy

  • Secure Transactions: We use industry-standard encryption to protect your payment information during the transaction process. Your payment details are handled securely and are never stored on our servers.
  • Privacy: Your personal and payment information is kept confidential and is not shared with any third parties, except as necessary to process your payment and fulfill your order. For more details, please refer to our Privacy Policy.

3. Frequently Asked Questions (FAQs)

3.1. Can I Change My Shipping Address After Placing an Order?

  • Yes, but only if the order has not yet been processed. Please contact us immediately at arty80shop@gmail.com with your order number and the correct shipping address.

3.2. What Should I Do If My Order Hasn’t Arrived?

  • If your order hasn’t arrived within the estimated delivery time, please check the tracking information provided in your shipment confirmation email. If you have further concerns, contact our customer support team.

3.3. How Can I Cancel My Order?

  • Orders may be canceled if they have not yet been shipped. To request a cancellation, please contact us immediately. If your order has already been shipped, it cannot be canceled, and you may refer to our Returns Policy.

4. Contact Information

If you have any questions or need further assistance with your shipping or payment, please feel free to contact us:

We strive to provide prompt and helpful responses to all inquiries.